Privacy Policy

Last updated: May 9, 2026

1. Who We Are

Twin Tiers Chiropractic & Wellness ("we," "us," "our") operates the website twintierschiro.com. We provide chiropractic and massage therapy services at our offices in Hornell, NY and Osceola, PA. This privacy policy explains how we collect, use, and protect information when you visit our website or contact us.

Contact us at: contact@twintierschiro.com · 607-590-6066

2. Information We Collect

Information you provide directly:

  • Contact form submissions (name, email, phone, message)
  • Chat conversations through our website assistant
  • Any information you voluntarily share when contacting us

Information collected automatically:

  • IP address and browser type (via Google Analytics)
  • Pages visited, time on site, and referring pages
  • Device type (desktop, mobile, tablet)
  • General geographic location (city/region level)

We do not collect: Social Security numbers, payment card data, insurance claim details, or protected health information (PHI) through this website. Clinical records are handled separately through our practice management system in compliance with HIPAA.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your contact form inquiries and appointment requests
  • Improve our website based on how visitors use it
  • Send appointment-related follow-ups (e.g., feedback requests after your visit)
  • Understand which services and content are most helpful to patients

We do not use your information for automated marketing email campaigns without your consent.

4. Third-Party Services

Our website uses the following third-party services, each with its own privacy policy:

  • Google Analytics 4 — website traffic and behavior analysis. Google Privacy Policy
  • Microsoft Clarity — heatmaps and session recordings for UX improvement. No personally identifiable information is captured. Microsoft Privacy Policy
  • Setmore — our online appointment booking platform. When you book through Setmore, their privacy policy applies to that transaction. Setmore Privacy Policy
  • Supabase — our database provider (US-based). Contact form submissions and chat conversations are stored here.
  • Anthropic Claude — the AI powering our website chat assistant. Messages sent to the assistant are processed by Anthropic's API. We do not store your full conversation history beyond the current session.
  • Resend — transactional email delivery for notifications (not used for marketing).

5. Cookies

Our website uses cookies for analytics purposes (Google Analytics, Microsoft Clarity). These are non-essential analytics cookies. You may decline non-essential cookies through your browser settings.

We do not use cookies for advertising, retargeting, or selling your data to third parties.

6. Data Retention

Contact form submissions and chatbot leads are retained in our system until manually deleted by our team. We review and clean up old leads periodically. You may request deletion at any time (see Section 7).

7. Your Rights

You have the right to:

  • Access — request a copy of the personal information we hold about you
  • Correction — request correction of inaccurate information
  • Deletion — request deletion of your personal information
  • Opt-out — opt out of any follow-up messages at any time

To exercise any of these rights, email us at contact@twintierschiro.com or call 607-590-6066. We will respond within 30 days.

California residents have additional rights under the CCPA, including the right to know what data is collected and the right to non-discrimination for exercising your rights.

8. Medical Information Notice

This website is for informational purposes only. It does not collect, store, or transmit protected health information (PHI) as defined by HIPAA. Your clinical information is handled separately through our HIPAA-compliant practice management systems. Nothing submitted through this website's contact form or chat assistant creates a patient-provider relationship or constitutes medical advice.

9. Security

We use industry-standard security measures including HTTPS encryption on all pages, secure database storage, and access controls. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security but take reasonable precautions to protect your information.

10. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information through our website, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

12. Contact Us

Twin Tiers Chiropractic & Wellness
138 Main St, Side Entrance, 2nd Floor, Hornell, NY 14843
607-590-6066
contact@twintierschiro.com